Shipping Policy
Order Processing
All orders placed through MyGownStory are prepared and processed after confirmation of purchase. Once your order has been submitted successfully, you will receive an order confirmation notice. When your package leaves our fulfillment facility, a shipment notification will be provided so you can follow its progress.
Please review your order carefully before completing checkout, as orders enter an automated processing system shortly after submission. Once processing has begun, changes or cancellations may not be possible.
For additional information regarding eligibility for returns or exchanges, please review the policy section available at mygownstory.com.
Shipping Options
MyGownStory provides several delivery options depending on destination and availability at the time of purchase. Available methods will be displayed during checkout. All shipping timelines are calculated in business days and may vary depending on order verification and product availability.
Certain locations or order types may have limited delivery selections. In some cases, specific shipping methods may not be offered for particular products or destinations.
Orders are released for shipment only after successful payment authorization and inventory confirmation.
Domestic Deliveries
Domestic shipments are fulfilled through trusted carrier partners. Estimated arrival windows depend on the selected service level and operational conditions at the time of dispatch.
Delivery schedules may be affected by regional factors, seasonal demand, or unforeseen logistical disruptions. Some remote areas or territories may require extended transit time compared to standard metropolitan locations.
Certain delivery services may not be available for restricted delivery points.
Expedited Services
Where available, faster shipping options may be presented during checkout. Eligibility for expedited handling is subject to order timing, inventory availability, and successful payment verification.
Orders placed outside designated processing hours or during peak periods may require additional handling time before shipment.
International Shipping
MyGownStory offers international shipping to a wide range of destinations. Available methods and estimated delivery windows will appear during checkout based on your shipping address.
International shipments may be subject to customs inspections, import duties, taxes, or other regulatory fees imposed by the destination country. These charges, if applied, are determined by local authorities and remain the responsibility of the recipient.
Transit times for international orders may vary depending on customs clearance procedures and regional logistics networks.
Shipping Restrictions
Certain delivery locations may not be eligible for all shipping services. In addition, some destinations may require alternative routing or additional verification before shipment can be completed.
Orders cannot be redirected once they have entered transit.
Tracking Your Order
Once your order has been dispatched, tracking details will be provided so you can monitor shipment progress through the carrier’s tracking system. Please allow a short period for tracking updates to become visible after the package has been released.
If a shipment experiences delays or exceptions during transit, status updates will be reflected in the tracking record.
MyGownStory is not responsible for packages that are lost, delayed, or affected by carrier handling after departure from our facility.
Returns, Exchanges, and Damaged Items
Eligible merchandise may be returned in accordance with the return policy available at mygownstory.com. Items must meet the stated conditions to qualify for review and approval.
If an order arrives with visible damage, documentation may be required so the situation can be evaluated and resolved appropriately. Each case is assessed individually to determine the best outcome.