Returns & Exchanges

RETURN POLICY

At MyGownStory, we sincerely hope you love every purchase you make. However, we understand that occasionally an item may not meet expectations or may not be the right fit. The information below explains how returns and exchanges are handled.

To begin a return or exchange, please visit mygownstory.com and follow the return request instructions available on the site.

Return requests must be submitted within 14 days from the delivery date in order to be eligible. After returned merchandise is received and inspected, MyGownStory reserves the right to decline any refund or exchange if the item does not comply with the policy requirements. Refunds are issued back to the original form of payment once the return is approved.

MyGownStory is not responsible for items that are lost, stolen, or damaged while being returned.

Important Notes

  • Items marked Final Sale cannot be returned or exchanged.
  • All garments must be unused, unaltered, and in original condition with all tags attached.
  • Merchandise must be free from stains, odors, cosmetic marks, animal hair, or any signs of wear.
  • Returns must be initiated within the stated timeframe; once approved, items should be sent back promptly according to the instructions provided online.
  • Refunds are processed only after the returned product has been received and inspected.
  • Purchases made through third-party retailers must be returned to the original place of purchase.
  • Gift cards are non-refundable and not eligible for return.

Full-Price Apparel Returns

Gowns, dresses, separates, and other apparel must be returned in their original condition with all labels intact. Items that show evidence of use, alteration, or damage will not be accepted.

Refunds will be issued in the same payment method used during checkout once eligibility has been confirmed.

Shoes and Bags

Footwear should be tried on carefully to avoid marks or damage. Shoes must be returned with their original packaging. Returns may be refused if soles are scratched or packaging is missing or damaged.

Bags must be returned with their protective materials and original packaging. Items with discoloration, marks, or missing components may not qualify for acceptance.

Final Sale & Promotional Items

Products identified as Final Sale are not eligible for return or exchange under any circumstances. Certain promotional purchases may also carry Final Sale conditions, which will be indicated at the time of purchase.

If a non-returnable item is sent back, it may be returned to the sender according to internal handling procedures.

Promotional offers, discount codes, or limited-time benefits are subject to change at the discretion of MyGownStory and may include specific exclusions. Offers cannot be applied retroactively to previously completed orders.

How to Make a Return or Exchange

  1. Initiate your request through mygownstory.com within the eligible timeframe.
  2. Prepare your item in its original packaging with all tags attached.
  3. Follow the return instructions provided after submitting your request.
  4. Once received, the item will be inspected and processed in accordance with this policy.

MyGownStory reserves the right to deny any return that does not meet the above conditions.